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Life and legacy insurance management
Administrative and claims management for insurers and advisers
We provide specialist group life and legacy insurance administration services for New Zealand insurers and advisers.
With decades of expertise, our team manages group insurance programmes and legacy products – handling membership data, billing, underwriting, claims management and communications for over a million members across hundreds of group programmes and legacy clients annually.
Legacy product management
We have extensive experience helping insurers address stagnant or long-tail legacy portfolios, transition closed books and break free from outdated claims and policy systems, all while unlocking resources for active programmes.
Our legacy management approach includes:
- Holistic legacy management expertise: Our team understands the legal, financial and regulatory intricacies of legacy policy administration. Our tailored, white-labelled, end-to-end approach helps insurers maximise product value, maintain regulatory compliance and deliver a strong customer experience.
- Technology optimisation: We enable seamless transitions from outdated policy administration systems, supported by a dedicated team and leading policy management technologies.
- Unlocking new opportunities: We leverage data-driven analytic tools to uncover opportunities within legacy portfolios while freeing up your internal resources to focus on achieving long-term strategic goals.
Group life and health insurance solutions
Helping your business support your people and prepare for the unexpected with simplified group life and health insurance, enhanced portfolio governance and strong contract compliance.
Our offering includes:
- Cost-effective administration: Our tailored solutions optimise administrative processes, reduce inefficiencies and improve cost-effectiveness. Using advanced platforms and streamlined workflows, we help insurers achieve operational excellence without compromising quality or requiring major tech investment.
- Award-winning corporate governance: We pride ourselves on our proven track record of upholding ethical business practices, accountability and regulatory compliance.
- Ensuring contractual compliance: We excel in monitoring contracts and maintaining compliance to safeguard insurers' interests, freeing them to focus on delivering insurance solutions without the constant burden of contract oversight.
Insurance administration services
Our end-to-end insurance administration services streamline operations for insurers, employers and policy holders. We manage policy implementation, claims adjudication, compliance and customer service, ensuring operational efficiency and reliable service delivery.
Our group life and health insurance administration services include:
- Dedicated local team supported by advanced web-based administration platform.
- Customer service standards that follow industry best practices.
- Scalability and capability to meet changing volumes.
- Proactive communication through tailored stakeholder reporting.
Find out more
We have a clear process to ensure seamless transition of your insurance programme. Contact us today to learn how we can help protect your people and business.