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Need help with your claim?

The quickest and easiest way to make a claim is by submitting an online claim form

If you need help completing a form, or have questions about a claim, please get in touch with the team using the details below.

CLAIMS CONTACTS

Personal insurance claims

Onesurance policy holders
  • For help with Onesurance home, contents, motor vehicle or landlords insurance claims, phone 0800 666 863 or email our claims team 
  •  If you selected Roadside Assist as part of your Onesurance car cover, and require assistance, phone 0800 694 555.
All other personal insurance claims 

Business insurance claims

SMARTpak policy holders 
All other business insurance claims

Life and health insurance claims

AIA NZ policy holders
Asteron Life policy holders
Chubb Life policy holders
Fidelity Life policy holders
nib policy holders
  • Phone 0800 123 642 or +64 9 956 2613
  • Make a claim online through my nib 
Partners Life policy holders
Southern Cross policy holders
  • Phone 0800 800 181 or +64 9 979 921 
  • Make a claim online through My Southern Cross

Travel insurance claims

AIG policy holders
  • To make a claim phone +64 9 355 3072 or email nztravelclaims@aig.com 
  • For Travel Guard Emergency Assistance phone +64 9 359 1678
Allianz policy holders
  • To make a claim phone 0800 800 048 or make a claim online
  • For Emergency Assistance phone +64 9 486 6868
Berkshire Hathaway policy holders
Cover-More policy holders
  • To make a claim phone 0800 600 725 or make a claim online  
  • For Emergency Assistance phone:
    • 1866 309 2267 (if calling from USA) 
    • 1866 773 9318 (Canada)
    • 0808 234 1526 (UK)
    • 1800 242 579 (Australia)
    • +61 2 8907 5240 (NZ and other countries) 
Chubb policy holders
  • To make a claim phone 0800 300 401 or make a claim online
  • For Chubb Assistance phone +64 9 374 1774 
Uni-Care policy holders
  • To make a claim see the Uni-Care website
  • For Emergency Assistance phone 0800 864 227

Rural insurance claims

Farm Source Farm Cover policy holders

For assistance with Farm Cover claim phone  0800 731 252 or email our claims team 

All other rural insurance claims, including ANZ Agri