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9 May 2023
We are here to help. This page will be continually updated with the latest information to help with your claim.
If any of the following applies to you, please call 0800 252 461 and select ‘1’ to ensure we can provide urgent assistance:
Our claims teams and insurer partners are currently handling a large volume of claims requests so we appreciate your patience and understanding at this time.
To make a claim please follow the steps below.
Onesurance policy holders
SMARTpak policy holders
All other commercial and personal lines policy holders
Motor vehicle claims
Contents claims for perishable stock - personal and commercial clients
Contents claims for personal insurance clients
Contents claims for commercial clients
Buildings claims (homes or businesses) - personal insurance clients
Buildings claims (homes or businesses) - commercial clients
Cover for home insurance policy holders that have suffered land damage is available through Toka Tū Ake EQC, These claims are managed by the insurer on behalf of EQC,
Cover for fallen trees depends on your individual situation and policy wording.
As a general guide, policies don’t cover trees themselves; but you may be covered if a fallen tree has damaged your insured structures (cars, buildings, fences, special or recreational features) ) included or listed in your policy. In these situations, the sections of the tree required to enable safe repairs would be removed – and you’ll need to arrange the tree’s disposal.
Some common examples:
Early childcare (ECC) business insurance claims